FAQ

Shipping & Delivery

Q: How much do I have to pay for shipping?
Local shipping is FREE and takes 1–3 working days.
International shipping is available with a shipping fee and typically takes 7–14 working days.

Q: Where do you ship?
We ship both locally and internationally.
Please note that products shipped internationally may not meet destination-specific standards, labeling, or regulations. Customers are responsible for ensuring compliance with their country’s import requirements.

We currently ship to the following countries:

Australia, Austria, Bermuda, Brunei, Cambodia, Canada, China, Denmark, Finland, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Taiwan, Trinidad and Tobago, United Arab Emirates, United Kingdom, and the United States.

*International customers will be responsible for any duties, VAT, taxes, or surcharges levied or charged by their country. Please check with local authorities before placing your order to confirm taxes and duties.

Q: What are the shipping methods and delivery times?
We offer three delivery options:

Local Shipping:
Doorstep delivery will take 1–3 working days (excluding peak periods).
Standard Shipping:
Delivery within 7–14 working days (excluding peak periods).
A tracking number will be provided upon request. A signature is required upon delivery.
FREE Store Collection:
Choose to pick up your order from our showroom at checkout.
Our sales representative will contact you when your order is ready for collection.

Loose diamonds are shipped immediately after inspection.
Estimated delivery dates are shown on each product page, your account dashboard, and confirmation email.

Returns & Exchanges

Q: Can I return my purchase?
Yes, we offer a 7-day return guarantee for online orders.
You may return your item within 7 days of receipt for an exchange (only for defective items). Items must be in original condition, with original packaging, certificates, and tags intact.

Note: Custom or special orders are non-returnable and non-exchangeable.
Please email us at enquiry.angelaurora@gmail.com before initiating a return.

Payments

Q: What payment methods do you accept?

Most credit cards
PayNow
ShopBack Instalment Plan – 0% interest
GrabPay Instalment Plan – 0% interest

Jewelry & Materials

Q: What is Platim?
Platim is an exclusive alloy of Platinum and Sterling Silver-with 2 precious metals mixed, offering a naturally bright white luster. It’s an excellent alternative to platinum or white gold.

Q: What is Scintilli (Diamond Simulant)?
Our signature Scintilli diamond simulants are high-quality stones grown in a lab, cut to showcase exceptional fire and brilliance. They closely resemble real diamonds and offer affordability, durability, and beauty.

Q: Can the ring size be altered?
Yes, we offer ring resizing services. Service charges apply.

Q: The ring I bought doesn’t fit. What can I do?
Bring your ring to our showroom for resizing or length adjustment.
Your jewelry will be ready for collection within 14 days. Service charges apply.

Q: Will the material tarnish?
Our jewelry is highly resistant to tarnishing.

Q: Is rhodium-plated jewelry good?
Yes! Rhodium plating enhances shine, durability, and scratch resistance, and is ideal for those with nickel allergies. It also helps reduce tarnishing, especially on silver pieces.

Q: Can I customize a product in white gold?
Yes, we offer customization in white gold. Pricing varies based on the gold characteristics and design. Contact us for a quote.

Product Viewing & Care

Q: Can I view the products in person?
Absolutely! Visit our retail shop at:
400 Orchard Rd, Orchard Towers #01-30, Singapore 238875

Q: How do I care for my jewelry?
To maintain shine and longevity:

Rinse with water and wipe with a soft, lint-free cloth.
For deeper cleaning, use a soft toothbrush with mild dish soap.
Avoid exposure to harsh chemicals, chlorine, perfumes, and hair sprays.
Remove jewelry during strenuous activities and store pieces separately to avoid scratches.

✨ Bonus: Visit our showroom for a complimentary professional cleaning.

Any further inquiries, feel free to contact us at

Email- Enquiry.angelaurora@gmail.com

WhatsApp- 80881623 / 86900323