FAQ

Posted by Angeline Toh on

Q:How Much Do I Have To Pay For Shipping?

Shipping is absolutely FREE within Singapore. International shipping rates apply. 

Q:How Soon Will I Receive My Order?

A:Available designs will be shipped in 3-5 business days.

Q:Can I Return my purchase ?

A:Yes, you can! Angelaurora offers a 14-day return guarantee for online orders.Orders can be returned within 14 days from the date of receipt. We will exchange for items that are defective. All returned items must be in their original condition and shipped in their original packaging, with relevant certificates and with all tags intact and untampered with. Items returned without meeting the above conditions will be not be eligible for returns.

*Custom or Special-ordered items are final and cannot be returned or exchanged.

Please email us at the enquiry.angelaurora@gmail.com prior to returning your order.

Q: What are the payment methods do you offer?

A:Payment can be made by PayNow, PayLah, PayPal, GrabPay

all other credit cards. ,{ Buy Now, Pay Later by Hoolah Payment Installment plan $0% interest }

Q:What is Platim?

A: Platim -  an alloy Platinum and Sterling Silver with 2  precious metals mix together.It naturally rich in white lustre.Platim is a perfect alternative to platinum or white gold .

Q: What is Scintilli?

A:Scintilli is High Quality Diamond Simulants close visual likeness to diamond.

Q: Can the ring size be altered?

Yes.ring size can be alter,there is a service charges apply..

Q: Will the material tarnish?

A: It highly resistant to tarnishes.

Q: Is Rhodium plated jewelry good?

A:Rhodium-plated jewelry, it increases shine, lustre and durability. Additionally, it will make your jewelry more resistant to scratches and if it's silver, less prone to tarnishing. ... So if you have a nickel allergy, rhodium plating is a good option for you. 

Q: Can the products be customised into White Gold?

A:Yes, we are able to customise that for you! Prices will be different according to the different characteristic of Gold and design.

 The Ring That I Bought Does Not Fit. What Can I Do?

A:Items that need to be altered for length or size can be taken to Angelaurora Office for service.Ring sizes can only be altered depend on the design within the max sizes. Service charges apply. Your jewelry will be ready for collection within 14 days.

Q: Are we able to view the products in person?

A: Yes! You can make an appointment with us by contacting us through our email/ Facebook/ Instagram. (enquiry.angelaurora@gmail.com)

Q: Is there any difference in price discount at Online and  Showroom ?

A:No ,  Online purchase up to 50% off .

 Showroom  will  entittle  to 20% off.

T&C apply !

B:Showroom viewing need to meet appointment 1-2 days advance to see whether is there any slots. Sent us

Email -Enquiry.angelaurora@gmail.com

WhatsApp-9487 0969 

 Q: How Do I Take Care For My Jewelry?

A: Care and maintenance of jewelry are simple. In order for your jewelry to look, Shine. it should first be rinsed in water, then wiped with a soft lint-free cloth to remove grease and dirt residue. To give it a more thorough cleaning, wash it with a soft toothbrush and mild dish soap, taking care to brush gently on the underside. Jewelry should also not be exposed to cleaning chemicals, colouring agents, chlorine, hair spray or perfume. To protect from scratches, we advise our customers to remove their jewelry before engaging in strenuous physical activity and to store all jewelry separately. Appointment for free complimentary cleaning service.

Any further enquiries,

Feel free to contact us at the enquiry.angelaurora@gmail.com 


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